Cancellation & Refund Policy
Last updated: 28 Oct 2026
Cancelling a Booking
You may cancel a booking before pickup by contacting us via WhatsApp or phone with your Booking ID. Once your items have been picked up, cancellation may not be possible if processing has already begun.
Refunds
As payment is collected on delivery (Pay on Delivery), no advance payment is charged for cancelled bookings. If a payment has already been made and a valid refund is due, it will be processed within a reasonable timeframe.
Rescheduling
You can request to reschedule your pickup date or time slot, subject to availability, by contacting us with your Booking ID.
Contact for Cancellations
Please reach out via our Contact page or WhatsApp with your Booking ID for any cancellation or refund request.